Hertz Car Rental - Los Angeles - Union Station - Los Angeles, California

Markus S.

Kurz:
Mietet bitte keine Autos hier! Frustration pur.

Lang:
Haben lange im voraus über den ADAC ein Auto für zwei Wochen gebucht. Meine Freundin war zur angegebenen Zeit da um nur Bescheid zu geben, dass ich mich etwas verspäte. Da wurde ihr prompt gesagt, es wäre gar kein Auto verfügbar für den Tag.

Dass die Drama-Queen von Mitarbeiterin sich unprofessionell verhielt, ist eine enorme Untertreibung.

Sie schickte meine Freundin unhöflich weg und meinte, dass es nicht ihr Problem sei.

Als ich ankam, glich ihr Verhalten einer schlechten Seifen Oper. Sie war offenkundig mit einer falschen Freundlichkeit nett zu mir und bot mir nun ein kostenloses upgrade zu einem (oh Wunder) doch nun verfügbarem Auto an. Sie kam nicht drum herum, mir mitzuteilen dass sie ja zu jedem so nett sei, auch meiner Freundin. Sie wollte tatsächlich von mir hören, dass meine Freundin schuld war. Und als sie merkte, dass ich keine Lust auf dieses Drama hatte, wurde sie ungemein pampig, nahm auch ihr Namensschild ab und war nicht Willens, die bereits gezahlten Leistungen anzuerkennen (kostenloser Zusatzfahrer/vollkasko/etc). Ich musste also nochmal den Voucher/Gutschein holen.

Glücklicherweise kam ich so zu einem anderen Mitarbeiter, welcher etwas später kam. Dieser hat dann schnell die Daten aus dem Voucher übernommen, keine Extra-Kosten berechnet und uns das Auto problemlos zur Verfügung gestellt.

Wenn ich die Rezensionen hier mir betrachte, gleichen sich die Erfahrungen sehr. Wir konnten also gerade noch froh sein, das Auto bekommen zu haben. Das Ganze gleicht eher einer Lotterie, als einem Verleiher. Ich frage mich, wie eine solche inkompetente, unhöfliche und unzuverlässige Aussenstelle beim Unternehmen Hertz überhaupt tragbar ist. Die generierten Phrasen-Antworten machen hier den Braten jedenfalls auch nicht mehr fett.

Ich habe wenigstens dazugelernt und schaue mir auch bei Buchungen über andere Portale die Rezensionen der Verleihstellen vorher an.

Derrick Fung

Terrible branch. Hertz is generally very reliable but you can make a reservation and prepay it but they’ll decide to just have no reservation for you. They can take the reservation but they can’t hold a reservation. And the attitude of the employees is terrible. Don’t rent from this place.

I went with Avis/budget next door and in the pick up area, hertz not only had the car I rented they had a lot more vehicles. But I guess the employees just don’t really care.

J Ha

Just stay away from this location.
I usually rent a car from LA hotel in downtown Los Angeles and they are super nice but all of their cars were rented out due to cochella and it was a huge mistake coming here on Union station.
My appointment was at 12:00 pm, got there at 11:30 am. Waited few mins to staff to show up.
Everything was pre-paid and the staff told me that they don’t have the car I’ve booked.
Said they will upgrade to another car for $20 more per day.
I said okay because I needed a car.
Time to put a deposit, gave him my debit.
Said they don’t take debit…
Gave him my credit card, it didn’t go through due to fraud control so I’ve decided to call my credit card company to clear it.
Staff starting to help other customers without saying anything but I didn’t want to hold the line so I’ve decided to wait til’ he comes back after he help the other customer.
He came back and I asked him to run my card again after I have called the credit card company to clear it.
He said no because now it’s past 12pm and telling me lies like system shuts down after 12pm.
Told him to not to lie then he said
“We don’t work after 12pm just get a car from next door”
Then he just left.
I just can’t believe what just had happened.
Just stay away from this location unless you want to experience the worst service you can possibly imagine.

Roman

Stay away, never came back. Spent 2 hours 65 miles ride for pick up reservation, that Mexican racist try to charge all money. Try to charge more due 209 dollars, card decline.)))) Hahaha.. he disagree off additional options, weekly due 270 + 200 deposit. He try charge 686. Old scammer. )))

Sam M

We picked up our rental here and returned it at LAX. The problem we had was that it was suppose to open at 8am. Several people were behind us. The employee didn’t arrive until 9:09am. He claimed that the station have moved all the rental cars from one lot to another. When we finally picked up our rental, the distance between the two lots was minimal. He did seem a bit pushy about selling us pre-paid gas.

Dye Etienne

Nous avions réservé un véhicule 7 places il y a plus de 8 mois. A l’arrivée ils n’en ont pas de disponible : les seules options sont de prendre un suv standard 5 places ou d’annuler. Aucun geste commercial. Le vendeur n’était pas désagréable et ne semblait pas malhonnête mais le service est très décevant de la part d’une grande compagnie. A noter que pendant que nous réfléchissions à notre décision, 3 autres personnes sont arrivées avec des réservations et ont été dans le même cas de figure que nous (aucun véhicule disponible)

Sky

Overall the best experience renting a car! I got to the front early because of all the reviews about waiting and didn’t need to as someone was there ready to help out.
Marlin at the front desk was friendly and helpful. He knew what he was doing and answered all my questions and giving me a few suggestions to maximize my experience.

Jose who assisted me with the car itself was incredibly patient when I asked him a million thing while thorough with his answers. I was never left with questions so I left confident. The car was 6/8 full which was a relief.

Edwin was the one who cleaned the vehicle and it was so clean, it looked hardly used. The inside smelled like new car smell much to my delight since I was worried about a chemical scent to assault my nose.

When I returned the car, union station is a bit confusing unless you know it, though the yellow gate tip Jose told me came in clutch! Thats the Hertz gate making it easy to see where to enter and there is always staff there at the gate who can answer any questions. Marlin gave me the best checkout experience and we had a lovely chat as he worked in the paperwork. It was the best experience and I would absolutely go back to have this team assist me.

Arman Thompson

I am not sure why this place has only 1.9 stars? Sure it might be small but as long as you book your rental ahead of time like a normal person then you shouldn't have any issues. I rented it originally for 3 weeks but had to cut my trip short for work and they were nice enough to refund me for the time I didn't use it.

The two gentlemen at the counter were friendly, and the one who showed me to my car was able to answer all my questions which made me feel better after a stressful trip getting their.

I had actually got in late and had to call to make sure I could pick it up later, and they were happy to accommodate.

Drop off was as easy as just letting the guard at the gate know your dropping off a rental, and he directs you where you need to go.

I have noticed most the times peoples negative reviews is from their own doings and then blaming someone else for their mistake lol

5 stars from me! Would highly recommend! Clean cars, looked like most had leather seats, or were upgraded packages.